Baldrige National Quality ProgramNational Institute of Standards and Technology logo links to NIST homepage.  
To enhance the competitiveness, quality, and productivity of U.S. organizations for the benefit of all citizens.  
 

SELF-ASSESSMENT AND ACTION PLANNING:
USING THE BALDRIGE ORGANIZATIONAL PROFILE FOR BUSINESS/NONPROFIT

easy Insight: Take a First Step Toward a Baldrige Self-Assessment (formerly e-Baldrige)
easy Insight introduces you to the Baldrige Organizational Profile, part of the Criteria for Performance Excellence. The Organizational Profile is a snapshot of your organization, the key influences on how you operate, and the key challenges you face. The first section, Organizational Description, addresses your organization’s operating environment and your key relationships with customers, suppliers, partners, and stakeholders. The second section, Organizational Challenges, calls for a description of your organization’s competitive environment, your key strategic challenges and advantages, and your system for performance improvement. If you identify topics for which conflicting, little, or no information is available, it is possible that the Organizational Profile can serve as your complete assessment, and you can use these topics for action planning.

View Profile Instructions



Organizational Description
Organizational Environment
1.a
 What are your organization's main products and services?
1.b
 What are the delivery mechanisms used to provide your products and services to your customers?
2. What is your organizational culture? What are your stated purpose, vision, mission, and values?
3. What is your workforce profile? What are your workforce or employee groups and segments? What are their key requirements and expectations? What are their education levels? What are your organization's workforce and job diversity, organized bargaining units, key benefits, and special health and safety requirements?
4. What are your major facilities, technologies, and equipment?
5. What is the regulatory environment under which your organization operates? What are the applicable occupational health and safety regulations; accreditation, certification, or registration requirements; relevant industry standards; and environmental, financial, and product regulations?
       
       
Organizational Relationships
1.a What are your organizational structure and governance system?*
1.b What are the reporting relationships among your governance board, senior leaders, and parent organization, as appropriate?*
2.a What are your key customer and stakeholder groups and market segments, as appropriate?

2.b What are their key requirements and expectations for your products, services, and operations? What are the differences in these requirements and expectations among customer and stakeholder groups and market segments?

3.a What are your most important types of suppliers, partners, collaborators, and distributors?*** What role do these suppliers, partners, collaborators, and distributors play in your work systems and in the production and delivery of your key products and services? What role, if any, do they play in your organizational innovation processes?*

3.b What are your most important supply chain requirements?
4. What are your key supplier and customer partnering relationship and communication mechanisms?
       
 
Organizational Challenges
Competitive Environment
1.a
What is your competitive position?
1.b
What is your relative size and growth in your industry or markets served?
1.c
What are the numbers and types of competitors for your organization?
2.a
What are the principal factors that determine your success relative to your competitors?
2.b
What are any key changes taking place that affect your competitive situation, including opportunities for innovation and collaboration, as appropriate?
3.a
What are your key available sources of comparative and competitive data from within your industry?
3.b
What are your key available sources of comparative data from outside your industry?
3.c
What limitations, if any, are there in your ability to obtain these data?
         
Strategic Context
1. What are your key business, operational, and human resource strategic challenges and advantages?
2. What are your key strategic challenges and advantages associated with organizational sustainability?**
       
       
Performance Improvement System
  What are the key elements of your performance improvement system, including your evaluation and learning processes?***
         
         

Notes:

*These questions were added based on the 2003 Criteria for Performance Excellence. Percentages reflect responses received from April 2003 to present.
**These questions were added based on the 2005 Criteria for Performance Excellence. Percentages reflect responses received from April 2005 to present.
***These questions were added based on the 2007 Criteria for Performance Excellence. Percentages reflect responses received from April 2007 to present.
 
 
 

The following information is voluntary.
Select the NAICS code that most reflects your organization's operations.
You may select up to three codes.

NOTE: For a listing of NAICS codes, please scroll down.

         
 
 

Please click only once and wait while your responses are tallied.
You will receive a comparison to other organizations shortly.




  
 
 

111Crop Production
112Animal Production
113Forestry and Logging
114Fishing, Hunting and Trapping
115Support Activities for Agriculture and Forestry
211Oil and Gas Extraction
212Mining (except Oil and Gas)
213Support Activities for Mining
221Utilities
233Building, Developing and General Contracting
234Heavy Construction
235Special Trade Contractors
311Food Manufacturing
312Beverage and Tobacco Product Manufacturing
313Textile Mills
314Textile Product Mills
315Apparel Manufacturing
316Leather and Allied Product Manufacturing
321Wood Product Manufacturing
322Paper Manufacturing
323Printing and Related Support Activities
324Petroleum and Coal Products Manufacturing
325Chemical Manufacturing
326Plastics and Rubber Products Manufacturing
327Nonmetallic Mineral Product Manufacturing
331Primary Metal Manufacturing
332Fabricated Metal Product Manufacturing
333Machinery Manufacturing
3331Agriculture, Construction, and Mining Machinery Manufacturing
3332Industrial Machinery Manufacturing
3333Commercial and Service Industry Machinery Manufacturing
3334Ventilation, Heating, Air-Conditioning and Commerc
3335Metalworking Machinery Manufacturing
3336Engine, Turbine, and Power Transmission Equipment
3339Other General Purpose Machinery Manufacturing
334Computer and Electronic Product Manufacturing
3341Computer and Peripheral Equipment Manufacturing
3342Communications Equipment Manufacturing
3344Semiconductor and Other Electronic Component Manufacturing
335Electrical Equipment, Appliance and Component Manufacturing
3353Electrical Equipment Manufacturing
3359Other Electrical Equipment and Component Manufacturing
336Transportation Equipment Manufacturing
337Furniture and Related Product Manufacturing
339Miscellaneous Manufacturing
421Wholesale Trade, Durable Goods
422Wholesale Trade, Nondurable Goods
425Wholesale Electronic Markets and Agents and Brokers
441Motor Vehicle and Parts Dealers
442Furniture and Home Furnishings Stores
443Electronics and Appliance Stores
444Building Material and Garden Equipment and Supplies Stores
445Food and Beverage Stores
446Health and Personal Care Stores
447Gasoline Stations
448Clothing and Clothing Accessories Stores
451Sporting Goods, Hobby, Book and Music Stores
452General Merchandise Stores
453Miscellaneous Store Retailers
454Nonstore Retailers
481Air Transportation
482Rail Transportation
483Water Transportation
484Truck Transportation
485Transit and Ground Passenger Transportation
486Pipeline Transportation
487Scenic and Sightseeing Transportation
488Support Activities for Transportation
491Postal Service
492Couriers and Messengers
493Warehousing and Storage Facilities
511Publishing Industries
512Motion Picture and Sound Recording Industries
513Broadcasting and Telecommunications
514Information Services and Data Processing Services
521Monetary Authorities - Central Bank
522Credit Intermediation and Related Activities
5221Depository Credit Intermediation
5222Non-Depository Credit Intermediation
5223Activities Related to Credit Intermediation
523Securities, Commodity Contracts and Other Intermediation
5231Securities and Commodity Contracts Intermediation
5232Securities and Commodity Exchanges
5239Other Financial Investment Activities
524Insurance Carriers and Related Activities
525Funds, Trusts and Other Financial Vehicles (U.S. Organizations)
5251Insurance and Employee Benefit Funds
5259Other Investment Pools and Funds
531Real Estate
532Rental and Leasing Services
533Owners and Lessors of Other Non-Financial Assets
541Professional, Scientific and Technical Services
551Management of Companies and Enterprises
561Administrative and Support Services
562Waste Management and Remediation Services
611Educational Services
621Ambulatory Health Care Services
622Hospitals
623Nursing and Residential Care Facilities
624Social Assistance
711Performing Arts, Spectator Sports and Related Industries
712Museums, Historical Sites and Similar Institutions
713Amusement, Gambling and Recreation Industries
721Accommodation (hotels)
722Foodservices and Drinking Places
811Repair and Maintenance
812Personal and Laundry Services
813Religious, Grantmaking, Civic, and Professional and Similar Organizations
814Private Households
921Executive, Legislative, Public Finance and General
922Justice, Public Order, and Safety
923Administration of Human Resource Programs
924Administration of Environmental Quality Programs
925Administration of Housing Programs, Urban Planning
926Administration of Economic Programs
927Space Research and Technology
928National Security and International Affairs
999Unclassified Establishments



Date created: 3/19/2001
Last updated: 3/31/2007